quality service

Lucas on the point of The Customer Is Always Right

The customer is always right.

We all heard it, especially in the hospitality industry, where there are no “Nos” and the guests are by far closest to being self-proclaimed gods (outside of banking obviously). All knowing. Always having an opinion, and even more, since it is their own opinion it has to be right. If they decide to have two opinions these are both right too. It takes a lot of guts and truly a Machiavellic style of conduct to persuade a strongly opinionated guest in any way; something like explaining to a four year old child it is ok to be Spiderman, but without actually swinging from skyscrapers or the sofa. Another good comparison of explaining to the client they are actually wrong would be an ancient, Roman advisor to emperor Nero, known for his love of art, music, good food and burning down the Rome because it smelled. The advisor explained that in order to convince the Caesar, one must always squeeze a massive and clearly visible compliment into a very small and superficial “no”, obviously handing over the whole decision making power to the emperor/guest. Insulting a sensitive soul of the emperor was usually rewarded by a visit from Praetorian Guards, equalling to a death sentence.

We live in a very tolerant, accepting and forgiving society, everyone is sensitive, everyone can be offended by someone else celebrating a holiday (tut, tut). Cutting through three lanes without indicating at eighty miles per hour can be seen as creative and Barraco is the president of the world. Everyone is entitled to an opinion. Everyone can express it via social media while review websites terrorise and terrify hoteliers and restaurateurs to the point where they would rather offer a complimentary Kobe beef steak than deal with an online troll who cannot be touched, criticised, reasoned with, and as per statistics is going to let all other trolls know about “poor experience”.

The list of complaints we discussed with a venue recently only reinforces the feeling that little has changed since Roman times.
We include the list of the most interesting “issues” below.

  • We could not take the guest’s bags to the bedroom straight away – We did take the bags but the guest had to wait a few minutes.
  • The guest found a hair on the bed – we changed all the linen. Then the guest found another one, so we changed it again. We think it could have been guest’s own hair, but obviously could not prove either way.
  • We had to change the clock in the meeting room to a less reflective one.
  • The flipchart was too tall, so we swapped it.
  • The guest had to go outside to get to the restaurant, but it is still within the same complex.
  • The guest complained that the teabags were unhygienic as they were not individually wrapped. We sourced an alternative.
  • The hot water was too hot.

All these terrifying, horrible and life threatening issues happened during a one day booking for approximately 10 people. Instead of the course contents, the attendees have watched in horror how the organiser’s emotions jumped up and down, finishing with an audible and distinct rant at the management about the venue quality, service etc etc. Obviously, since the training was interrupted by some 7-8 extra breaks when the organiser had to go and release the boiling abundance of neurotransmitters in a bottleneck between amygdala and prefrontal cortex (anger management and emotions controlling parts of the human brain) in a form of half-coherent sentences thrown at random members of staff; there wasn’t that much material covered during the day and the self-fulfilling prophecy fulfilled itself – it was a disaster.

The final of the story was classic, the organiser demanded a full refund and got it. The interesting part was, we knew this venue for its consistency, good, stable standards as well as financial awareness and flexibility. The more interesting part was, that we listened to this client’s rant about the venue (obviously omitting the above bullet points and using general expressions) being so bad, we actually questioned our own knowledge and experience. The best part however was…the client ranting about us, to us, and trying to extort us. This happened after the client completely ignored ALL communication from us, including dates, rates, rooms, locations; literally, if there was any detail vital to holding a meeting/seminar/conference, it was entirely ignored and replaced with the client’s own interpretation. It sounded like this:

TV: we have proposed rates of £38, £45 and £47.
Client: No, I want £40 everywhere.
TV: Yes, but in that location these were the best we could achieve, they are very, very competitive for Central London (!?!)
Client: I didn’t see them.
TV: Right, I believe we have discussed these on the telephone, prior to visiting the venues
Client: Yes, but I want them to be £40, your proposal was very unclear, you should improve your system
TV: How would you improve our system ?
Client: Make sure that individual prices are clear and visible, not only the totals. I was misled to believe the rates were £40 everywhere, I only looked at the totals. (the brief was for 20 people, ideally at £40.00 per person per day)
TV: OK, so the totals were not £800.00 each ?
Client: I don’t know, I don’t have time for checking these and scrolling through all the paperwork, you should improve your system and your proposals (just FYI the proposal is usually 4x A4 pages PDF document, with venue options, pictures, itemised and explained individual prices and totals on the bottom in a separate box)
TV: I thought we have discussed these rates on the telephone and you said they were steep, but doable, obviously you have visited all three venues ?
Client: Yes, but I thought they were all £40, because I only looked at totals, your system doesn’t work, I don’t have time to be looking for information !
TV: OK, these rates are already reduced, I don’t think the venues will be able to do anything else.
Client: Can you tell them I would be paying by debit card on the day ? Surely that should help ?
TV (in their mind only, wishing they have not given up smoking some time ago as it would be a great moment to start): Did you know that a new-born baby giraffe travels about six feet to arrive on the ground ? What are your thoughts on the Middle East process ? Do you think there is a possibility for discovering silicone and not carbon based living organisms in outer space ?….
Client: Unfortunately I will not be able to work with you.
TV: Sorry to hear that…

We have terminated all arrangements with this client, which is unusual for a small company, but the valuable lesson we have learned (again) was – if it sounds impossible, it might actually be impossible to work with someone.

Value your time; you will never get back the energy and nerves. Extra work will cost your company more than the actual revenue achieved. Most importantly, have no doubts, you are not creating a healthy client/business relationship, you are creating complaints, whether you like it or not.

All the best and good luck to all sales people.

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Blogspot: Making an Event ‘Exceptional’

Ok people, here it is, our next blogspot. You may think we’ve already covered Making an Exceptional Event. However, this time we’re looking at it from a different angle…and looking at making an Event Exceptional! Happy reading….

Guest Blogger: Jilly Jones

Exceptional events happen because of the people involved. Right from the initial enquiry, it is vital to establish the event objective and to ensure that the venue can deliver and is the right ‘fit’. To be ‘mis sold’ to at this stage by an over eager events manager that may mistakenly believe that their venue and staff can supply what they want will end in disaster. For example hosting a corporate conference with a serious business element in a ‘family friendly’ leisure environment during school holidays may well have an adverse effect on the success of the conference.
Tools such as ‘Trip Advisor’ and ‘VenueVerdict’ help event organiser to properly research the venue and identify any particular strengths or weaknesses which may be addressed. Investigate any awards that the venue may hold, to identify the strengths of the venue and how this in turn may benefit the event. Awards such as Gold Standard in the Green business tourism scheme will contribute to assessing the carbon footprint of your event. Likewise venues holding awards for customer service will leave your delegates delighted.

 

From this stage on it’s up to the events manager and the client working together to ensure the success of any project. The planning is an integral part of the process. Objectives must be clear and understood by all of the parties involved.

A degree of marketing strategy in the planning process ensures that the audience (whether that be your internal or external customer) is considered fully and will be communicated to in the way in which is convenient. For example, to send out hard copy invitations and information to any delegates that may be field-based will end in catastrophe! Effective communication must exist not only prior to your event, but also during and post event to continually evaluate the event objective. ‘Goody bags’ remain a very popular part of the event: your delegates leave with a ‘momento’ and this can be a great way of ensuring that further branded material and follow up information is distributed.

Creativite and innovative ideas that will engage your audience and keep them talking about the event long after they return to the office benefit the longevity of any event. Keep things simple by inviting external professionals who can deliver those special touches such as facilitation and entertainment. This adds value and rewards delegates who have committed the time and energy to attend.

About the Author

Jilly Jones is Business Development Manager for Farncombe Conference Centre and Dormy House

on the Farncombe Estate and in her words ‘One of the most beautiful estates in the Cotswolds.’

 

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Top Ten Tips For Planning An Outdoor Event

Top Ten Tips : Planning an outdoor event….need I say more??
Just a few ideas on things you need to consider when booking and planning an outdoor event.

1. Budget – accommodate for extra equipment if needed e.g. marquees, heaters.
2. Venue – choose an outdoor venue that will suit your event! (this may include a wet weather contingency)
3. Weather – monitor the weather to see if you’ll have to make some last minute changes!
4. Power – in a remote area, how are you going to power your event?
5. Layout – create a sketch of the venue to denote where you want everything to be.
6. Logistics – think beyond the event schedule itself!
7. Communication – walkie-talkies are a great way to stay in touch!
8. Pest control – cover food and keep bugs out by using sugary water.
9. Toilets – make sure facilities are easily accessible.
10. Clean up – make sure the area you use is left how you found it!

If you would like more detail on how to plan an outdoor event, check out or previous blog:  Summer Outdoor Events

Alternatively, if you would like some help planning your own outdoor event and don’t want the hassle of having to think about it yourself, get in touch with us at here and we’ll happily do it for you.

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Top Ten Tips When Booking A Venue

As part of our ongoing want to help you busy event planners, we thought we’d offer a quick run-down of tips for when booking a venue. We’ve split the list into a quick-fire list and a more detailed list. Use the tips as a tick-list or as a more detailed reminder. Whatever way you choose to use them, we’re sure they’ll come in useful!

However, if you’re still struggling once you’ve got through these tips and need some help – give us a call or contact us here and we’d be happy to step in and take all these things into consideration for you.

1. Location

2. Facilities

3. Cost

4. Response Time

5. First Impressions

6. Suitability

7. Accessability

8. Food & Drink

9. Accommodation

10. Quality of Customer Service! (Last but by no means least!)

 

 

Location

Setting is one of the most important things to consider when choosing a venue. It can determine accessibility, the facilities available for you and the suitability for your event. Things to consider –

  • Do you want a local venue or an international venue?
  • What type of location are you looking for? e.g. a countryside spot or an inner city area?
  • How far are your delegates travelling? Do you need access to public services/airports/railway/motorways, and if so how far away are they?

Facilities

Having the perfect facilities for your event can mean the difference between it running smooth and running wild.

  • Can the venue offer a room large enough to hold your delegates? Can guests travel around the space without trouble?
  • Are there suitable toilets nearby?
  • Can they accommodate disabled people?
  • Can caterers provide food and drink inside the venue, or is it in another room? If so, can guests easily access these areas?

Cost

Make a budget right at the beginning and stick to it. Provided you choose a good quality, experienced venue committed to making your event the best it can be then you’ll get far more from the experience –

  • Have you made a clear budget, and stuck to it?
  • Does the cost include everything you need for your event?
  • Are there any extra hidden costs?

Response Time

How fast or slow a venue responds to an email, or call can give a clear indication of what the service of the venue will be like on the day of your event. If they give clear instruction to wait at least 42 hours, and they have not responded within that time, it may be wise to have another search.

First Impressions

If possible, book a viewing at your chosen location. When you first view your chosen venue does it amaze you, or does it make you yawn?  If your first look is positive – great! If your first impression is a bit of a let-down, don’t give up – there will be other options! (it may be the inside inspires more than the outside – let’s face it, unless your event is outside, most of your attendees will only notice the inside.

  • Make a list of things you want to see in the venue. That way, you can thoroughly assess your venue in terms of your event’s needs. If at the end of the viewing you are still not satisfied, search again.

Suitability

You’ve viewed a few venues and have narrowed them down, but how does your venue suit your event?

  • Is the venue available on the date(s) you want? Are they flexible if change is necessary?
  • Does the venue fulfil your events purpose?

Accessability

Your venue is set in the beautiful English countryside, surrounded by thick forests and a large lake. But can you actually get there? And how are your guests getting there? How about disabled delegates?

  • If you need a venue which has good transport links for example a motorway or an airport then the countryside venue would be no good. If possible, make sure guests can access your venue easily and research into possible options and routes.

Food & Drink

Venues may provide catering or they may not. Whatever the outcome, discuss a few things –

  • What type of food/drink do they offer? Does it come under the price or is it an extra charge?
  • Ask for sample menus – maybe organise a tasting session. Make sure the menu offers both vegetarian and non-vegetarian options.

Accommodation

Choose somewhere that can cater for everyone, not just a few people. If you’re event needs overnight accommodation, find out the following –

  • How much are they charging per room / per night?
  • Do they have the space for all your guests? If not, ask for an alternative near by.
  • Ask to view a few rooms – what are your first impressions? Do they offer en-suites, coffee and tea and towels? Would you feel comfortable staying there yourself?

Quality of Customer Service

When you visit your chosen venue, what is the overall customer service like?
From the initial phone call, to the visit itself and how they deal with you and others around you, there will be a clear indication of how they will treat you and your event.

  • Are they attentive and have good product knowledge or are they somewhere else and give you little to no useful information?
  • Can they identify problems and sort things out quickly or do they time waste?
  • How do they approach you? What manner do they talk to you with? Are they interested in your event? How do they respond to your questions?

 

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A Visit to the Countryside

Today we visited a venue called Cottons, a 4 star hotel located in Knutsford, Cheshire, and part of the Shire Hotel group which have properties spread across the UK.

Cottons Hotel Bedroom

Cottons is a perfect example of why choosing a venue outside of the city centre can often be the correct decision. The hotel is located close enough to Manchester, Chester and Liverpool to make an ideal day out whilst also having its own local attractions and acres of beautiful countryside to enjoy.

The shire group work on a three year plan which involves renovating and improving aspects of their hotels every three years, the main conference suite at Cottons underwent a complete renovation a couple of years ago, part of the restaurant is due to be done this year and the bedrooms will follow. There are three types of bedrooms, executive room, suites and family and each comes with complimentary water, fresh tea and coffee as well as free Wi-Fi Internet access.

Cottons prides itself on these thoughtful little touches and that mentality can be seen throughout the hotel with friendly and helpful staff on hand to help be it in the restaurant, bar & lounge or the 24 hour reception and room service. The hotel also boasts a beautiful spa which offers a range of treatments for male and female visitors as well as complimentary access to the pool, full equipped gym and even any gym classes that should catch your eye.

The hotel is a perfect destination for business as well as pleasure with 16 meeting rooms varying in size, the largest of which holding up to 220 delegates, and each boasting state of the art conference equipment and a dedicated conference team.

So if you’re wanting to get away from all the hustle and bustle of the city and try something a little more peaceful or different, have a look at those venues on the outskirts – or better still, give us a call and we can do it for you!

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Here’s To 2013!

We thought we would create a little video to welcome you into the New Year (it is still January so we’re allowed 🙂 ). We hope you like!

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A Little Christmas Message from Top Venues…

Please note: our office will be ‘Off Duty’ from Friday 21st December through until Wednesday 2nd January 2013. All emails will be responded to upon our return!

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A Dickensian Christmas Market

(Event management experience and words from a Top Venues Intern)

Dressing for the part!

As part of the International Events Management course that I am currently on each student is tasked with attending a week long placement working on a real life event, helping out from the preparation stages to the management of the event whilst it’s on. I was assigned the Dickensian Christmas Festival held at Lightwater Valley in Ripon North Yorkshire which is a Victorian themed four day event that offers a huge range of high quality contemporary and traditional merchandise. Originally I was apprehensive as one of the first things I learnt about the event was that everybody involved dresses up in traditional Victorian Clothes and stays in character whilst the event is on. On top of this the event is aimed at elderly cliental and I wondered whether this would put me outside of my comfort zone.

Upon arrival at the event venue, Lightwater Valley Amusement Park, the events manager gave us a brief description and history of the company and the event we would be working on. The event has been running for 7 years and has grown in size each year; it now has over 100 stalls exhibiting over the four day period with thousands of people visiting during that time. As well as high quality services and merchandise the festival also offers entertainment with carol singers, a school choir, bell ringers and a magician all featuring. The event has a real Christmas feel to it with the whole thing being Dickensian themed, the decorations and the opportunity to meet Santa and his Reindeer. The Dickensian theme extends to the exhibitors and the people working on the event such as myself, during the course of the event I wore a fetching traditional Victoria outfit consisting of a waistcoat, neckerchief, jacket and top hat.

The first couple of days spent at the event were focused on the exhibitors and it was my job to ensure they all arrived and got set up in their area as smoothly as possible. Having spoken to the event manager I learnt that a huge amount of planning had already gone into the event for something as basic as the layout, the whereabouts of each exhibitor had been meticulously planned for a number of reasons. The first was the type of stall; they had to ensure that stands selling similar things were not placed near to each other. The second was the exhibitor’s requirements as each exhibitor had different needs, some required electricity and so had to be placed round the outside of the halls or marquees to ensure this could be accommodated. Some required additional tables so they could correctly display all their products.

Before a single attendee had walked through the doors I had already experienced numerous problems which gave me a real taster of what it’s like to be hands on at an event. The first was a dispute between two exhibitors over boundaries; each exhibitor is given a certain space which they must stay within and a gentlemen selling shortbread believed that the lady next to him was taking up part of his space. Having consulted the regulations and the master plan for the event I was able to reach an agreement that both exhibitors were happy with and the conflict was settled. The next problem came from a gentleman in the corner of one of the marquees who wasn’t happy with the space he had been given, in a large exhibitor event such as this there are sometimes people who don’t turn up or have to cancel, in this case I was able to swap the man to a table which had been cancelled leaving him pleased with the new space he had been given.

Once the event had begun I was assigned the task of ensuring the entertainment went smoothly, something I was very happy about as it is something I can see myself doing in the future. I greeted the entertainment as they arrived, relayed the information to them regarding where and what time they would be performing and ensured they had everything they needed. Again I was faced with the kind of problems that arise frequently during events involving live performances; some of the acts were running late and so with the help of the event manager we shuffled round some of the other performances to ensure that there was no area left quiet for too long.

Whilst there I was involved in all aspects of the planning and management of the festival from the setting up of the stalls to organising the entertainment during the event and I left with a real sense of satisfaction that I was taking some invaluable experience away with me. Working on this event has given me a great insight into how events work from an operational point of view and the problems that are faced by event planners during the course of a live event, the best thing I will take away from the past week is that events truly are unpredictable and it’s the way you react to the things that occur that define you as an event manager.

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Center Parcs – Something a little bit different!

I decided it was about time I made the trip to Nottingham’s Center Parcs (the largest of the venues in the group) to see what all the fuss was about in relation to using the venue for events.

I’d been to the ‘village’ over ten years ago, purely on a leisure basis and I have to say, while I loved the place for leisure, I wasn’t entirely sure how it would work for business events.

In my head I had the picture of a large event space and facility that, by day, was a resting place for those families that wanted to get away from all of the activities on site, and by night, would turn into an event space similar to that of the cabaret acts you’d find at those well-known leisure seaside resorts we all know about.

How wrong was I!

I got to the ‘village’ (which is what the staff lovingly call the resort) early afternoon to be greeted by fake snow on the way in, lots of fairly lights in the trees and Santa’s reindeer on the roofs of the buildings dotted around the place. It reminded me of Christmas. In fact, it basically is set for Christmas which is fair enough considering we’re close enough to December.

My site inspection consisted of walking around all of the facilities, which actually didn’t take as long as I imagined it would, past real reindeer and Santa’s grotto through the ‘square’ (a street with all the food outlets) through the indoor leisure spaces including ten pin bowling, indoor badminton courts (that can double up as exhibition space or a large space for corporate dinners or awards ceremonies). I was then taken through ‘The Venue’ which is the private event space that is totally separate to any of the leisure space and consists of one extremely large floor space that can br subdivided into smaller rooms.

Center Parcs - Santa's Reindeer!

With its own bar and foyer area and located in an area that the general public don’t tend to frequent, this space is perfect for keeping the business, business and moving into the leisure side as and when you need or want to.

It’s location in the middle of woodland with its man-made lake (which looks as natural as any normal lake), beach and plenty of options for both food and activities provides the perfect option for a venue with a difference!

With easy access to the M1 motorway and fab new rates of £39.00 for a day delegate meeting rate (from Jan 2013) or from £79.00 to include 2 activities, it makes meetings more affordable and interesting.

Accommodation can be provided in the lodge facilities onsite, a little bit higher in price but then, you get a lot more for your money than staying in a standard (if there ever is such a thing) hotel.

So all in all, I was extremely impressed with the quality of the venue options and choices that you have for mixing a bit of business with pleasure. Consider it for your next meeting, if you’re travelling, as all of the sites have meeting facilities onsite and with a new location opening in 2013 near to Woburn Safari Park, it will provide options up and down the country.

(plus it’s well worth the visit, even if you only want to sample the spa facilities – something I’ll certainly be returning for!)

Happy Christmas from Centre Parcs! (and me)

 

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A Conversation About Venue Finding Agents

Whilst sat having a break at a venue expo show recently I overheard a couple of ladies having a conversation about whether it’s better to source venues themselves or use a venue finder.

There are lots of opinions about whether venue finders are good for your business or not. I suppose it very much depends on the venue finders’ business ethics and what their main aim is. There are some agents that are only in business for the money. Those agents don’t care about the end result for the client and their event, they only care about the final amount of their commission or charge. These agents, in some ways, make it harder for the smaller or more caring agent and in other ways make it easier. I’ll come back to that in a moment.

Getting back to the two ladies. Part of their discussion was that it was nice for them to see what’s on offer in person (relating to the venue Expo) rather than use a third party, as their colleague had done. Another thing they mentioned was that having the opportunity to see the venues themselves they could see what the actual rates were.  At this point I very nearly interjected their conversation to say that the agent obviously hadn’t done their job properly if they hadn’t shown them what the rates would be normally or explained to them in details about what an agent’s role to the client is.

For those of you who are unsure (and in my opinion), a venue finding agents’ job is to get an understanding of what the client’s requirements are, search and source options that fit their requirements, negotiate rates for the client and then present them so the client has an understanding of what there is on offer that best suits their event and the best rates available to them. In my eyes, if an agent hasn’t looked at and summed up the best options for their client then they’re not doing their job right.

For me, sourcing the right solution for the client is not totally money orientated. It’s based on the satisfaction of knowing that I have found the best solution for my client based on their budget and requirements. It’s also about getting to know my clients in such a way that I can easily source venues for them for all of their events and build up a relationship where they trust me and I understand them. The money is a part of it, yes, as it’s how we earn a living but it isn’t the most important factor.

I get a buzz knowing that I’ve done the best for my client and that their experience, not just of my service but of the venues, is beyond their expectations.

So, coming back to those agents that don’t care about the end result, and why this makes my job easier in some ways. Basically, they prove to me the reason why I do a good job and I have clients that have used me time and time again. A personal service! That’s what it’s all about. Getting an understanding of what my clients’ needs are and making sure those needs are catered for. Something that a lot of the bigger fish don’t and can’t do.

As for those ladies. I think that really they were just happy about the fact that they had managed a day out of the office (something us agents can help with when sorting out site visits to venues). It’s great when you can see lots of venues under one roof and certainly saves time but I don’t think they fully appreciate the time and effort that goes into venue finding and the fact that knowledge and good relationships with the suppliers are the key elements to the find. I’m happy to leave those ladies to do their own search if they want to and will continue to work with those clients that really do appreciate my help. However, should those ladies ever get in contact, I’d also be happy to help them too!

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University Venues Up Their Game

It’s amazing how perceptions can be based on the past experiences we’ve received and stick with us for years to come.

A few years ago, if a client had said they needed a conference venue that had equipment, a basic conference room and could meet their particularly low budget, one of the first types of venues that would spring to mind would be a university.

Universities have, until recently, typically been known as cheap venues with adequate equipment for training, only available out of term time and full of loud and scruffy students.

Not so much the case anymore. Yes you still get loud and scruffy students occasionally but with the lack of funding and a requirement to increase revenue to manage the growing costs to run, universities have quickly realised the potential in improving and selling their space to external clients.

So much so that some universities have built additional complexes to purely house the external clients for conferences and events.
This is the case with Warwick Conferences. Although based on the grounds of Warwick university campus in Coventry, the university have three venues purpose-built for conferences, training and anything else event related, with planning to build more in the near future. These three venues are nothing like the university of the past.

Having been recently refurbished to a high standard and with grounds to match, you wouldn’t realise you were on a university campus until you see the address.

I happen to know all this as I recently stayed as a guest. From the moment I walked into the reception I was greeted with a warm smile and very attentive staff, something that could rival even some hotels!

With everything included in the packages they offer (wifi, unlimited access to teas/coffees, free parking to name but a few) it made it very easy for me to check-in, log-in to my emails and find my way around.

Now, even in their improved state a university won’t be for everyone. They won’t work for the Incentive group that wants to be in the middle of nowhere in a unusual venue or for the client who wants a 5 star, all singing, all dancing venue. That’s not to say some universities don’t offer a five star service because some do. However, like with any particular ‘style’ of venue it works better for certain events over others.

In my mind, these new ultra slick and refurbished (both in the facilities and staffing mind-set) venues can offer a lot more than people imagine. Very good for training, conferences, and even perhaps for dinners and exhibitions, these venues are something to consider.

So next time you’re looking at somewhere decent to hold your training or conference, don’t discount the universities, you may be pleasantly surprised!

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An End To Another Year…

And so, we’ve come to the end of 2011.

What a year…it’s been manic to say the least. With lots of
conferences, meetings, exhibitions, trade shows, incentive trips…the list is endless…taking place this year, we’ve been very busy.

Along with all that we pushed the business forward by offering our Event Management services (although the website is still to reflect this – we just simply haven’t had time to update it!).

We’ve had some tough times with the economic crises having a knock on the market and clients being unable to do the events they want but we have hope…there is light at the end of the tunnel.

Careful management is the key and we’ve made sure that all of our clients have managed to get what they need within their budget and with the customer service they require (and should expect)!

Our aims for 2012 are:-

  • To continue to put our clients’ needs first
  • To continue to source new venue options and make sure customer service comes first
  • To work with our clients as much or as little as is required
  • To keep smiling even if things seem tough

With that in mind, we wish everyone a fantastic Christmas, a brilliant New Year and we look forward to speaking to you in 2012.

 

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Our approach

From start to finish we will help you find the right solution for you and your event.

No matter what size your event is, we can take the pressure off you by sourcing, negotiating and making the arrangements, allowing you to spend your time on more important issues.

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Testimonials

 

"Thanks for all of your help - you really made the difference for me because of a) the time it saved me hunting around and negotiating rates, and b) getting such a good rate."

P.T, Gore Workwear